Terms of service

LuxeVaultUK — Terms & Conditions

Last updated: 21 October 2026

Welcome to LuxeVaultUK. These Terms of Service explain the conditions under which customers may browse and purchase products from our online store.

By placing an order, you agree to these terms, subject to your statutory consumer rights.

1. About LuxeVaultUK

LuxeVaultUK is an independent online retailer offering clothing, footwear, accessories and selected lifestyle products.

Trading Name: LuxeVaultUK

Website: https://luxevaultuk.com

Email: luxevaultuk@gmail.com

Phone: 07946 674997

2. Products and Descriptions

We aim to provide accurate product descriptions, photographs, prices and sizing information.

Product colours may vary slightly depending on individual screen settings.

We endeavour to ensure that all product information is accurate and that goods supplied match their descriptions.

3. Orders and Payments

All prices are displayed in British Pounds Sterling (GBP).

Payments are processed through the payment methods available at checkout.

Customers must provide accurate contact, billing and delivery information.

If we cannot fulfil an order, we will contact the customer and arrange an appropriate refund.

4. Shipping and Delivery

LuxeVaultUK offers free UK delivery with an estimated delivery timeframe of 5–7 working days, including processing.

Working days exclude weekends and UK bank holidays.

Occasional delays may occur. If your order is delayed, please contact us for assistance.

Your statutory rights concerning delivery remain unaffected.

Please refer to our Shipping Policy for further information.

5. Returns and Refunds

Customers generally have the right to cancel eligible online purchases within 14 days of receiving their goods.

After notifying us of cancellation, customers have a further 14 days to return their items.

Return instructions and the appropriate returns address will be provided upon request.

Refunds are processed in accordance with our Return & Refund Policy and applicable UK consumer law.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not as described, please contact us.

We will investigate and provide an appropriate remedy in accordance with the Consumer Rights Act 2015.

Nothing in these terms affects your statutory consumer rights.

7. Customer Responsibilities

Customers must provide accurate information when placing orders.

Fraudulent transactions, unlawful use of the website and attempts to interfere with its security are prohibited.

8. Intellectual Property

Original LuxeVaultUK branding, photography and written content owned by us must not be reproduced commercially without permission.

Third-party trademarks and brand names remain the property of their respective owners.

9. Privacy and Security

Customer information is handled in accordance with our Privacy Policy and applicable data protection legislation.

Payments are processed through the payment services available on our website.

10. Liability

Nothing in these terms excludes liability where doing so would be unlawful or restricts statutory consumer protections.

11. Changes to These Terms

We may update these terms to reflect changes to our operations or legal requirements.

Changes will be published on our website and will not retrospectively remove existing customer rights.

12. Governing Law

These terms are governed by applicable UK law, without affecting any mandatory consumer protections.

13. Contact Us

For enquiries regarding orders, deliveries, returns or these terms, please contact:

LuxeVaultUK

Email: luxevaultuk@gmail.com

Phone: 07946 674997

Website: https://luxevaultuk.com

Thank you for shopping with LuxeVaultUK.